Reliable Microsoft MB-230 Certification Preparation Guide & Benefits

Taking the Microsoft MB-230 certification makes a candidate Microsoft Certified - Dynamics 365 Customer Service Functional Consultant Associate. Microsoft MB-230 certification is a professional level certification that describes the candidate's skills in Microsoft Dynamics 365 based technologies.

Microsoft certifications are divided into many categories. Each category orients to a series of technologies that cover the total Microsoft product portfolio. Microsoft’s core categories include Windows Server, SQL Server, Microsoft Azure, Office 365, SharePoint Server, Skype for Business and Microsoft Dynamics 365, and Exchange Server.

The road to Microsoft Certified Professional is broken down into different stages to describe the certification bearer's level of toughness to get certified. These levels include:

●     Microsoft Technology Associate (MTA) is the entry-level certification that confirms the holder's fundamental knowledge about technology.

●     Microsoft Certified Solutions Associate (MCSA) – It is a proof that a candidate can design and build solutions using core Microsoft technologies.

●     Microsoft Certified Solutions Expert (MCSE) –The certifications under this category show the skills to design and build advanced solutions.

●     Microsoft Certified Solutions Developer (MCSD) – This certification proves the holder's skills in designing and building application solutions.

●     Microsoft Certified Database Administrator: These are specialists that can design and maintain databases using Microsoft SQL-Server.

Important Details about the Microsoft MB-230 Exam:

MB-230 Customer Service consists of 40-60 questions, which a candidate needs to complete in 120 mins. The Microsoft Customer Service certification focuses on Microsoft Dynamics 365. The Customer Service certification costs $165 (USD). A candidate becomes Microsoft Certified - Dynamics 365 Customer Service Functional Consultant Associate after cracking the MB-230 exam. He needs to get 700 / 1000 to pass the exam.

MB-230 Syllabus:

Following are the major syllabus topics for MB-230 Customer Service certification.

Name of Topics:

●     Manage cases and Knowledge Management (20-25%)

●     Manage queues, entitlements, and service-level agreements (15-20%)

●     Implement scheduling (5-10%)

●     Implement Omnichannel for Customer Service (10-15%)

●     Manage analytics and insights (5-10%)

●     Implement Customer Service workspaces (5–10%)

●     Implement Microsoft Power Platform (5–10%)

●     Implement Connected Customer Service (5–10%)

Before Starting the Microsoft MB-230 Preparation:

●     Keep in mind that preparation for Microsoft certification could be a little consuming, irrespective of whether you have prior knowledge about Microsoft products.

●     Through regular studying and getting the training, the path to appear for the Microsoft MB-230 exam continues improving a candidate's knowledge to a great extent.

●     A candidate must take Customer Service training and nothing, but the English language as the materials available in the English language is of very high quality and available in huge amounts.

●     Start your MB-230 preparation with utmost devotion, and don’t think about the marks in the beginning. A continuous study will get you a higher score.

Customer Service Study Guide:

Explore the path for the preparation of MB-230 Customer Service. Make sure that you follow the MB-230 study guide to become a successful Microsoft Certified - Dynamics 365 Customer Service Functional Consultant Associate. Here are the steps that can help a candidate to ace Microsoft exam easily:

●     Go through the Customer Service certification syllabus. Make a preparation plan according to the time duration that you have till the exam date. Starting preparation with registering yourself and getting a date could be helpful.

●     A candidate needs to cover every topic area from Customer Service books in detail. Completing the syllabus topics is the most important point to attain success. When you are confident with each topic area in the syllabus, you get the scope to attempt every exam question.

●     Making a schedule won't help a candidate, if he can't follow it. So a candidate's primary duty is to keep a dedicated time-slot for study. We do live in a technological world, but it is advised to follow one distraction-free schedule.

●     MB-230 questions are quite popular for asking tricky scenario-based questions.Thus, try to relate every syllabus topic with the real-time business scenario while preparing.This method not only helps you in solving the question well, but it helps you to master the syllabus. You can expect multiple-choice type, drag, and drop type question answers in the MB-230 exam.

●     To gain a good command of the topics, you must perform the Customer Service mock test exams regularly. Regular practice helps a candidate become confident gradually.

●     Solving Microsoft MB-230 sample questions helps a candidate lot. These sample questions are easily available on the internet. Reading different questions helps to improve knowledge in the exam syllabus.

●     Subscribe to premium MB-230 practice exams for online tests. The mock tests have questions close to the real certification and an ambiance that makes a candidate realize that he is taking the actual MB-230 test.

●     We strongly recommend a candidate to identify his weak areas at the end of every practice test. Refer to Microsoft MB-230 books for respective topics.

●     Attempting Customer Service practice test, again and again, helps you score better than every previous attempt.

●     Every attempt at MB-230 online tests is the learning phase for a candidate. Make sure to score higher every time. A higher score in the practice exam will lead you to your desired goal of achieving an outstanding score in the real MB-230 exam.

●     The MB-230 practice tests are far better than preparing with Customer Service VCE or dumps. Dumps only provide the material, but you can't make an assessment from dumps.

Easy Tips to Solve MB-230 Questions:

A candidate can refer to the following notes and consider remembering before you attempt the actual MB-230 exam.

1. The MB-230 Customer Service questions are multiple-choice type.

2. Don't expect questions like “True or False” type in a real exam.

3. Online tests come with an option to Increase (+) or Decrease (-) font size of exam screen for better readability in real certification exams.

4. Do not forget to visit the test center before the scheduled Microsoft MB-230 exam, because checking the center condition is very important during any online test.

Resources Available for the Microsoft Customer Service Certification:

Many offline and online resources are available to make you exam-ready to crack the Microsoft MB-230 Customer Service exam. You can refer our following recommendations-

Customer Service Books:

Books are yet the best-valued resource to prepare for any exam. You can get hold of authorized Microsoft certification books which are for the preparation of MB-230 exam.

Microsoft Customer Service Training:

Join the best training provided for Microsoft Customer Service certification. You can get the complete training details here.

MB-230 Practice Test:

The candidates for MB-230 online test can opt for edusum.com self-study online practice exams. The site has Customer Service certification questions and online practice exams that are very similar to the actual exam. The practice tests on the site are simulated. The questions are designed by an expert panel and give an overview of the real-life exam scenario.

Customer Service Sample Questions:

If you plan to buy a premium practice test, then the Customer Service sample questions offered at EduSum.com could be of great help. The sample questions give an idea about their uniquely designed practice exam. Go through the sample questions once, and you will definitely buy the practice exam provided by EduSum.com.

Why Should A Candidate Trust EduSum.com for Microsoft MB-230 Exam Preparation?

●     EduSum.com has been working in the education field for more than ten years. They have been working with experts, who contribute to making the quality practice test, sample questions, and other informative MB-230 related blogs.

●     EduSum.com is a very organized website. If you don’t visit the official website for the MB-230 related to important stuff like syllabus or books, you can find it all at EduSum.com.

●     There is no chance you become confused about different users' success rate; you can read it from user testimonials. The testimonials will surely help you to understand that the success rate is higher with EduSum.com.

●     The premium practice tests offer a unique feature like unlimited attempts for two months, which is very helpful.

Career Benefits after becoming Microsoft Certified - Dynamics 365 Customer Service Functional Consultant Associate:

Microsoft Certified - Dynamics 365 Customer Service Functional Consultant Associate means the candidate has a strong, valid, and fair amount of knowledge with the Microsoft Dynamics 365.

●     Microsoft has certifications for all of its products, and having a MB-230 certification validates your skill in the concerned product.

●     Being Microsoft Certified - Dynamics 365 Customer Service Functional Consultant Associate, your value in the job market increases compared to the non-certified ones. Being certified makes you eligible to get hired easily as a preferred choice by the employers.

●     There is a strong assurance of wages for the certified candidates. A Microsoft certified earns more as compared to the non-certified colleagues.

●     Microsoft Certified Professionals get recognition immediately in the workplace as they can make noticeable upgrades in the system.

●     The Microsoft MB-230 certification is worth spending time and money as you get easily promoted and are likely entrusted in supervising the team.